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Class 9. Public Involvement and Consultation

Class Description: Details of consultation procedures, decision-making processes, timescales and responses. Consultations in progress and how you can become involved.

2gether NHS Foundation Trust provides health and social care to people with mental health problems, people with learning disabilities and people who have developed problems of substance misuse. In all its provision the Trust will seek to ensure that service users, their families and carers, staff and the wider public are appropriately involved in the decisions that may affect them.

The Trust is committed to the development of a framework for managing the involvement of individuals and communities in a co-ordinated, systematic and focused way.

Involving people is an important aspect of every clinician's and manager's role and is critical to the Trust's ability to provide quality services in an appropriate environment.

Further information is available in the following documents:



Alternatively you can contact the Patient Advice and Liaison Service which is a confidential service that has been created to help patients, their families and carers, to find answers to questions or concerns regarding the care or treatment they receive from all NHS services. They can help with information, advice or support if needed, to help deal with any questions or concerns about any NHS services within Gloucestershire.


Gloucestershire Community Patient and Advice Liaison Service (PALS)
Hesters Way Community Resource Centre
Cassin Drive
Cheltenham
Glos GL51 7SU

Free phone: 08000 151 548

Tel: 01242 242156 (Office)

Fax: 01242 269383

www.palsglos.org.uk


Trust Headquarters, Rikenel, Montpellier, Gloucester GL1 1LY
Tel: 01452 891000 Fax: 01452 891105 E-Mail