Mental Health Service User Views
29/09/2006
Users of NHS mental health services in the county have given their views on the care they get from Gloucestershire Partnership NHS Trust, as part of a major national survey published today.
A total of 198 users of the Trust’s Working Age Adult Services took part in the national Mental Health Patient Survey, published by the Healthcare Commission.
Nationally, around 19,494 individuals took part in the survey.
The results for Gloucestershire Partnership NHS Trust show that 72% of service users rated their overall care as excellent, very good or good, with 100% of respondents feeling that their health professional, for example a social worker or occupational therapist, had definitely, or to some extent, listened carefully to them.
The survey also shows that 94% felt their psychiatrist definitely, or to some extent, listened to them carefully, with the same percentage figure definitely, or to some extent, having trust in their community psychiatric nurse.
The survey aims to discover the extent to which service users are involved indecison as about their care. The survey shows that in Gloucestershire:
- 87% of respondents had definitely, or to some extent, been given the chance to express their views during a care review;
- 88% of respondents had definitely, or to some extent, found their care review helpful
- 84% of respondents definitely, or to some extent, understood what was in their care plan;
The survey also highlights that, in keeping with the national picture, progress needs to be made in the provision of access to “talking therapies” and ensuring people have access to the phone number of someone from local mental health services they can contact in an emergency.
Hazel Watson, Director of Nursing, Social Care and Therapies said:
“We are pleased that a high percentage of services users rate their overall care as excellent, very good or good. Service Users were particularly complimentary about the quality of Gloucestershire Partnership NHS Trust staff and the respect and dignity with which they were treated.
“We are continuing to extend services to better match the needs of service users and carers in the evenings and at weekends with the development of Crisis Teams and Assertive Treatment across all areas of Gloucestershire.
For more information, contact Deborah Richards on 01452 891094.
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